TERMS & CONDITIONS
1-Website use Agreement
Each time you use the Site you signify your acceptance and agreement to be bound by the terms at they then read.
These terms are in addition to any other agreements you may have with
You may use the Site only if you are of the age of majority in your jurisdiction of residence and can form a legally binding agreement under applicable law.
When using the Site, you will receive a password and account designation upon completing the Site registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify LE CHÂTEAU of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. You also agree to accept sole responsibility for any and all activity that occurs under your Account. LE CHÂTEAU is not under any obligation to verify the actual identity of any person accessing the Site.
3-Placing an Order
Before placing an order, we will show you the item(s) selected for purchase, a description of such item(s), the price and applicable taxes, the shipping cost and any other information required by applicable laws. You understand that your order shall constitute an offer to purchase the selected item(s). Orders are not binding on LE CHÂTEAU until accepted by return email confirming our acceptance of such order. Acceptance shall be subject to product availability and a valid payment.
Prices displayed on the Site are quoted in Canadian Dollars. Although LE CHÂTEAU will attempt to provide accurate pricing for all items on the Site, we reserve the right to correct any errors in pricing or product information at any time, even after an order is placed. In the eventuality that you place an order for an item incorrectly priced, LE CHÂTEAU may cancel such order and reverse the charges applicable to your payment.
LE CHÂTEAU accepts:
3. American Express
We do not accept credit cards issued outside Canada and the United States.
Your name, billing address and telephone number must exactly match those on your credit card statement. This information is used as a part of the validation process of your credit card. LE CHÂTEAU does not retain your credit card number following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase for a credit.
We do not collect funds from your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping.
If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.
Purchases on the Site are subject to applicable taxes, just like in our stores. You may also be charged taxes on the shipping fees. For clarity, you are responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associate with an order.
If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. You will not receive a refund for the taxes paid for shipping fees. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.
5-Credit Card Security
LE CHÂTEAU is very proud to offer our customers a fully secure shopping environment. LE CHÂTEAU is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. The security of the information regarding your order is very important to us. Your credit card information will not be retained once you make a purchase.
We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than LE CHÂTEAU.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
• The "http" in the web address will be replaced by "https"
• Depending on the browser, you will see a padlock in the lower/upper right section of the browser window.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the LE CHÂTEAU website.
If you cannot access the secure server for any reason, you can place your order by calling 1-888-532-4283.
While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.
LE CHÂTEAU shall only ship items to Canada from this site. If you wish to ship to the US please visit our US site.
Shipping addresses must be valid Canadian addresses. PO boxes are also accepted.
For shipping rates and conditions, please see our Shipping Information section.
7-Accuracy & Modifications
LE CHÂTEAU prides itself in providing exclusive, quality fashion products. Availability of products on this Site may vary. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on the Site. Display of an item is not a guarantee that the item is currently in stock or that it will be available on our Site when you visit again. For any availability issues, please contact Customer Service. We will make every effort to fulfill your requests whenever possible.
LE CHÂTEAU will make every reasonable effort to display its products as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. LE CHÂTEAU is not responsible for the display of any color, texture or detail of its products on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item purchased on this Site, you can return it according to our Return Policy
The Site as well as all content included on it, such as trademarks, text, pictures, designs, graphics, logos, product names, audio clips, digital downloads, data compilations, and software, is the property of LE CHÂTEAU, its affiliates or is licensed to LE CHÂTEAU and is protected by Canadian and international copyright laws. The compilation of all content on this website is the exclusive property of
LE CHÂTEAU and is protected by Canadian and international copyright laws. Your use of the Site does not transfer to you any ownership or other rights in the Site or its content.
The Site is available to you for your lawful use. You may copy and print hard copies of pages from this website for your personal use only for shopping on this website or for placing an order. Aside from the foregoing, you may not reproduce, publish, broadcast, post, modify, transmit, display, distribute, download or otherwise use any content except as provided herein without the express written permission of LE CHÂTEAU. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of LE CHÂTEAU Inc. is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes.
When you provide feedback, data, questions, comments or suggestions to
LE CHÂTEAU, you waive any and all rights attached to such feedback, data, questions, comments or suggestions, including their moral rights therein.
LE CHÂTEAU shall be free to reproduce, use, disclose and distribute such feedback, data, questions, comments or suggestions to third parties (excepting personal information allowing to identify such users), without limitation. Additionally,
LE CHÂTEAU shall be free to use any ideas, concepts, know-how or techniques contained in such feedback, data, questions, comments or suggestions for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and/or services incorporating such feedback, data, questions, comments or suggestions.
Parties other than LE CHÂTEAU and its affiliates ("third party suppliers") may provide products or services on this Site. LE CHÂTEAU may also provide links to the sites of third party suppliers. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any third party supplier or the content of their Websites. LE CHÂTEAU does not assume any responsibility or liability for the actions, products or services of any such third party supplier. You legal rights in respect of any third party supplier are governed by applicable laws and by any contracts, agreements or understandings which you enter into with the third party supplier.
10-Disclaimer & Limitation of Liability
YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR OWN RISK. THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LE CHÂTEAU SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE CONTENT OF THE SITE WILL BE ACCURATE, UNINTERRUPTED OR OTHERWISE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER UPON WHICH IT RESIDES ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL COMPONENTS. YOUR USE OF THE SITE IS COMPLETELY AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL LE CHÂTEAU, ITS AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED TO THE USE OF THE SITE, THE MATERIALS ON THE SITE, A DELAY OR INABILITY TO USE THE SITE OR OTHERWISE ARISING IN CONNECTION WITH THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Site. Please keep this in mind when providing information through the Site. We cannot be responsible for Internet fraud or theft.
11-Applicable Laws - Dispute Resolution
You agree that all matters relating to access to, or use of, the Website, or any other hyperlinked website, shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any principles of conflict of law. You agree that any claim brought against LE CHÂTEAU will be brought exclusively in a court of competent jurisdiction in Province of Quebec. You do so voluntarily and are responsible for complying with all local laws.
If you choose to access the Site from any location other than Canada, you do so on your own initiative and you are solely responsible for complying with any applicable local laws. If any part of this agreement is invalid or unenforceable for any reason whatsoever under applicable law, the invalid or unenforceable provision shall be deemed severable from this agreement and shall not affect the validity or enforceability of any remaining provisions.
The use of this Gift Card, issued by LE CHÂTEAU, is subject to the following terms. Gift Card is only redeemable for merchandise at any LE CHÂTEAU store and at lechateau.com. It is not redeemable for cash, except where permitted by law. Purchases will be deducted from the Gift Card amount until the value reaches zero. Gift Card can be used in Canada and the USA and is subject to prevailing exchange rates. Card balance can be verified at any LE CHÂTEAU store or at lechateau.com. Purchase of this card is final and non-refundable. Treat this card like cash. LE CHÂTEAU is not responsible for lost, stolen or unauthorized use of this Gift Card.
Online Return Policy
If a credit card was used in combination with a Gift Card, the original amount will be credited on a new Gift Card and the balance will be refunded onto your credit card.
Please note that our Gift Cards cannot be re-loaded.