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Customer Service

IN-STORE EXCHANGE POLICY

REGULAR STORES

We will be pleased to offer you an exchange or credit note within 15 days of purchase.


Please note that in order to receive an exchange or credit note:

  • Merchandise must be in its original condition, with all original tags and packaging;
  • Merchandise must be accompanied by the sales receipt;
  • Swimwear, bodysuits, intimate apparel and jewellery are not exchangeable due to their intimate nature.

Outlet Stores

Exchange or Store Credit* is available within 15 days of purchase in the LE CHÂTEAU OUTLET location where the original purchase was made as per conditions below:


  • Merchandise must not have been not be worn or altered and must have the original tickets attached.
  • Merchandise must be accompanied by the sales receipt.
  • Intimate apparel and jewellery are not exchangeable due to their intimate nature.
  • Clearance merchandise is all final sale (F).

*Store Credit is valid for 6 months from date of issuance