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Customer Service

Shipping Information

Enjoy $5.00 flat rate shipping on all orders over $100.00 (Standard shipping service)

Delivery

In most cases, orders are shipped within 1-2 business days from the day an order is placed, excluding holidays.

  • Ground orders arrive 3-10 business days from the shipped date
  • Express orders arrive 2-3 business days from the shipped date

Gift Cards may be delivered in a separate shipment from merchandise.

An email will be sent to you with all necessary delivery information or you can check your order status here.

COURRIER AND ADDRESS INFORMATION

Orders placed on www.lechateau.com will be shipped via Canada Post. The address entered must be a valid Canadian address and cannot be changed once an order has been placed. PO boxes are accepted.

Multiple shipments

Please note that you may not receive all your items in the same package. If your items ship separately, the shipping charges will not exceed the amount shown on your original order confirmation. Please contact customer service should you require any additional information through our website or at 1-877-514-1959.

ITEM AVAILABILITY

The inventory available on our website is very similar to that of our stores. At times, we will experience a high demand for a certain style in our stores and online, which may result in your item being unavailable. If this occurs, you will be notified about the unavailability shortly. Your method of payment will not be charged for this item.

SHIPPING METHOD AND PRICING

Shipping and handling charges are determined by the value of your merchandise, excluding taxes and special offers.


The following shipping methods are available:


Merchandise Value Ground Express
$0.01-$99.99 $7.50 $17.50
$100.00-$199.99 $5.00 $20.00
$200.00-$299.99 $5.00 $22.50
$300.00-$399.99 $5.00 $25.00
$400.00-$499.99 $5.00 $27.50
$500.00+ $5.00 $30.00