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Customer Service

Payment Options

PAYMENT

We currently accept the following payment methods on this web site:

  • Visa
  • MasterCard
  • American Express
  • LE CHÂTEAU Gift Cards

We do not accept cheques, cash, store credits, VISA cards or MasterCard debit cards. Please note that the billing address provided must be the same as on your credit card statement. This information is used as a part of the validation process of your credit card.

SALES TAX

We charge sales tax online just as we do in our stores. Taxes are charged based on provincial and federal tax laws as they apply to your order. Where required, taxes may also be applied to shipping fees. If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error. You will not receive a refund for the taxes paid for shipping fees.

Charging Your Credit Card

Credit cards are not charged until we ship the item(s) to you. We will pre-authorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your account balance. Please note that we are not responsible for the delays encountered by your financial institution to release the pre-authorization. Orders are subject to verification and acceptance before shipping.

Multiple Shipments

If your order is sent in multiple shipments, your credit card will be charged separately for each shipment.

Item Availability

An invoice will be provided in each shipment received. Should you require a copy, you can go ahead and access a printer friendly version in our Order Tracking section, click here to access