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Customer Service

Payment Options

PAYMENT

We currently accept the following payment methods on this website:

  • Visa
  • MasterCard
  • American Express
  • LE CHÂTEAU Gift Cards
  • PayPal

We do not accept cheques, cash, store credits, VISA or MasterCard debit cards. Please note that the billing address provided must be the same as on your credit card statement. This information is used as a part of the validation process of your credit card.

PAYPAL EXPRESS CHECKOUT

When using the PayPal Express Checkout, you will be redirected to www.paypal.com where you will be able to log into your PayPal account. Please note that the shipping address provided must be the same as the country of purchase (i.e. a Canadian shipping address is required for orders placed on our Canadian website). LE CHÂTEAU Gift Cards cannot be used as a secondary payment method when using PayPal as the primary method of payment.

SALES TAX

We charge sales tax online just as we do in our stores. Taxes are charged based on provincial and federal tax laws as they apply to your order. Where required, taxes may also be applied to shipping fees. If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error. You will not receive a refund for the taxes paid for shipping fees.

CHARGING PROCESS

Payment methods are not charged until item(s) are shipped. We will pre-authorize your order amount at the time the order is placed, which may have an effect on your account balance. Please note that we are not responsible for the delays encountered by your financial institution or payment provider to release the pre-authorization. Orders are subject to verification and acceptance before shipping.

MULTIPLE SHIPMENTS

If your order is sent in multiple shipments, your credit card will be charged separately for each shipment.

INVOICE

An invoice will be provided in each shipment received. Should you require a copy, you can go ahead and access a printer friendly version in our Order Tracking section, click here to access.