Customer Service

Payment Options


We currently accept the following payment methods on this website:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Discover
  • LE CHÂTEAU Gift Cards

We do not accept cheques, cash, store credits, VISA or MasterCard debit cards. Please note that the billing address provided must be the same as on your credit card statement. This information is used as a part of the validation process of your credit card.


For purchases made online, your invoice will be included within your Shipping Confirmation email. To process a return/exchange in store or online, please print & present this email to the store associate or simply include it in your return package. Should you require a copy, you can go ahead and access a printer-friendly version in our Order Tracking section, click here to access.


When using the PayPal Express Checkout, you will be redirected to where you will be able to log into your PayPal account. Please note that the shipping address provided must be the same as the country of purchase (i.e. a Canadian shipping address is required for orders placed on our Canadian website). LE CHÂTEAU Gift Cards cannot be used as a secondary payment method when using PayPal as the primary method of payment.


We charge sales tax online just as we do in our stores. Taxes are charged based on provincial and federal tax laws as they apply to your order. Where required, taxes may also be applied to shipping fees. If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error. You will not receive a refund for the taxes paid for shipping fees.


Payment methods are not charged until item(s) are shipped. We will pre-authorize your order amount at the time the order is placed, which may have an effect on your account balance. Please note that we are not responsible for the delays encountered by your financial institution or payment provider to release the pre-authorization. Orders are subject to verification and acceptance before shipping.


If your order is sent in multiple shipments, your credit card will be charged separately for each shipment.