Customer Service


For purchases made online at, we will gladly accept returns of merchandise in its original condition for a full refund within 15 days of receipt. Merchandise must be returned by mail, with all tags affixed and in its original packaging. We will apply a credit to your original form of payment – less shipping and handling charges. Please allow 3 to 10 business days following the reception of merchandise at our warehouse for the credit to be processed.

Please note all purchases of Sale and Outlet items, as well as Gift Cards, jewellery, bodysuits and intimate apparel are final. Shipping and handling fees are non-refundable.

How to return your online purchase

Currently, online purchases can only be returned by mail, and cannot be returned to a LE CHÂTEAU retail location. In the case you wish to exchange your purchase, we suggest you first return the items by mail, and then place a new order.

Please contact Customer through our website or at 1-877-514-1959 to get a return approval number and further instructions will be provided. Returns without an approval number will not be accepted.