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  • $5 FLAT RATE SHIPPING ON ORDERS $75+.

    Details

Customer Service

Shipping Information

Enjoy $5.00 flat rate shipping on all orders over $75.00 (Standard shipping service)

Delivery

Given the high demand, it’s taking us longer than usual to process & ship online orders. Your order should be processed within 3-5 business days and an email will be sent to you containing the tracking details.


Once the tracking information is sent to you, please allow 2-3 business days for the details to be visible on the Canada Post website.


We appreciate your understanding during this busy time.

COURIER AND ADDRESS INFORMATION

Orders placed on www.lechateau.com will be shipped via UPS. The address entered must be a valid US address and cannot be changed once an order has been placed. Unfortunately we not deliver to APO/FPO, PO Boxes, the Virgin Islands, Alaska and Hawaii.

Multiple shipments

Please note that you may not receive all your items in the same package. If your items ship separately, the shipping charges will not exceed the amount shown on your original order confirmation. Please contact customer service should you require any additional information through our website.

ITEM AVAILABILITY

The inventory available on our website is very similar to that of our stores. At times, we will experience a high demand for a certain style in our stores and online, which may result in your item being unavailable. If this occurs, you will be notified about the unavailability shortly. Your method of payment will not be charged for this item.

SHIPPING METHOD AND PRICING

Shipping and handling charges are determined by the value of your merchandise, excluding taxes and special offers.


The following shipping methods are available:


Merchandise Value Ground
$0.01-$74.99 $7.95
$75.00+ $5.00