Customer Service


LE CHÂTEAU is very proud to offer our customers a fully secure shopping environment. LE CHÂTEAU is a “Verisign Secured” site, meaning that all credit card information and other confidential information are encrypted using SSL technology. The security of the information regarding your order is very important to us. Your credit card information will not be retained once you make a purchase.

We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than LE CHÂTEAU.
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see a padlock in the lower/upper right section of the browser window. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the LE CHÂTEAU website.

If you cannot access the secure server for any reason, you can place your order by calling 1-888-532-4283.

While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.