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  • $5 FLAT RATE SHIPPING ON ORDERS $75+.

    Details

Customer Service

Payment Options

PAYMENT

We currently accept the following payment methods on this website:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Discover
  • LE CHÂTEAU Gift Cards

We do not accept cheques, cash, store credits, VISA or MasterCard debit cards. Please note that the billing address provided must be the same as on your credit card statement. This information is used as a part of the validation process of your credit card.

INVOICE

For purchases made online, your invoice will be included within your Shipping Confirmation email. To process a return/exchange in store or online, please print & present this email to the store associate or simply include it in your return package. Should you require a copy, you can go ahead and access a printer-friendly version in our Order Tracking section, click here to access.

PAYPAL EXPRESS CHECKOUT

When using the PayPal Express Checkout, you will be redirected to www.paypal.com where you will be able to log into your PayPal account. Please note that the shipping address provided must be the same as the country of purchase (i.e. a US shipping address is required for orders placed on our US website). LE CHÂTEAU Gift Cards cannot be used as a secondary payment method when using PayPal as the primary method of payment.

SALES TAX

Your online purchase will be taxed using the applicable sales tax or seller's use tax rate for your shipping address.

CHARGING PROCESS

Payment methods are not charged until item(s) are shipped. We will pre-authorize your order amount at the time the order is placed, which may have an effect on your account balance. Please note that we are not responsible for the delays encountered by your financial institution or payment provider to release the pre-authorization. Orders are subject to verification and acceptance before shipping.

Multiple Shipments

If your order is sent in multiple shipments, your payment method will be charged separately for each shipment.