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  • $5 FLAT RATE SHIPPING ON ORDERS $100+.

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Customer Service

RETURNS AND EXCHANGES

Changed your mind? Don't worry, we've got you. Our goal is to ensure that you are happy with your entire shopping experience. Please refer to your shipping invoice and refer to our return and exchange options below:



ONLINE PURCHASES
 
Sale, Outlet &
Online-Exclusive Merchandise
Final Sale/Clearance Merchandise,
Jewellery, Bodysuits, Intimates,
Face Masks, Makeup
Refund or
exchange by mail
FINAL SALE
Refund or
exchange in store
n/a




IN-STORE PURCHASES
FINAL SALE

ONLINE PURCHASE – RETURN AND EXCHANGE DETAILS

Not loving it? No problem, we're here to help. See our online return policy below.



  • SALE, OUTLET AND ONLINE-EXCLUSIVE MERCHANDISE PURCHASED ONLINE
    • 1. Refunds by mail

      Within 15 days of the purchase date, you can return your item(s) by mail for a full refund to the original method of payment with shipping fees deducted.

      • Merchandise must be returned unworn, unaltered and with all tags attached.
      • Some items, such as dresses, jumpsuits and men's blazers have special return and exchange policies.
      • Jewellery, bodysuits, intimates, face masks and makeup are final sale due to the nature of the items.
      • All clearance items are final sale.
      • You may return your item(s) by taking advantage of our flat rate fee of $7.95 plus tax, which will be deducted from your refund, or by using a shipper of your choice.
      • To request a return, please follow the step-by-step instructions found in the section below. Please note that returns sent without an approval will not be accepted.

      How to request a return for a refund

      1. Click here to request an online return.
      2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
      3. On the Returns page, select the item(s) you would like to return.
      4. Select a reason for the return.
      5. Review your information.
      6. Select the shipping method you would like to use.
      7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
      8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

      Online refund processing

      We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.

      Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

    • 2. Exchanges by mail

      Really love the item but want a different size/colour? Return your item(s) by mail and we will be glad to offer you FREE SHIPPING on your replacement order. Follow these step-by-step instructions found in the next section and be sure to select the exchange option.

      How to request a return for a refund

      1. Click here to request an online return.
      2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
      3. On the Returns page, select the item(s) you would like to return.
      4. Select the Free Shipping on replacement order option.
      5. Review your information.
      6. Select the shipping method you would like to use.
      7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
      8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

      Online exchange processing

      Once you've received the one-time Free Shipping code sent to your e-mail, you can go ahead and place your replacement order. We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.

      Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

  • IN-STORE PURCHASE – RETURN AND EXCHANGE DETAILS


  • REGULAR STORES & OUTLET STORES

    All sales are final. No refunds or exchanges.


SPECIAL RETURN POLICIES

DRESSES, JUMPSUITS & MEN'S BLAZERS

To ensure that all your purchases have the LE CHÂTEAU quality seal of approval, we have implemented an additional "READ THIS" hangtag and plastic return Seal Tag. If removed, these items cannot be returned.


JEWELLERY, FACE MASKS, MAKEUP, BODYSUITS AND INTIMATE APPAREL

Due to the nature of these items, no returns or exchanges will be accepted on these items.


PROMOTIONAL, FINAL SALE AND CLEARANCE ITEMS

No returns or exchanges will be accepted on these items. Items will be identified as Final on the in-store sales receipt and with a "final sale/clearance" message on the online order confirmation email.