RETURNS AND EXCHANGES

*Includes all regular-priced merchandise except bags and accessories; please note that evening bags are Final Sale in stores.

ONLINE PURCHASE – RETURN AND EXCHANGE DETAILS

• REGULAR PRICE MERCHANDISE PURCHASED ONLINE
  • 1. Refunds by mail

    Within 15 days of the purchase date, you can return your item(s) by mail for a full refund to the original method of payment with shipping fees deducted.

    • Merchandise must be returned unworn, unaltered and with all tags attached.
    • Some items, such as dresses, jumpsuits and men’s blazers have special return and exchange policies.
    • Jewellery, bodysuits, intimates, face masks and makeup are final sale due to the nature of the items.
    • Final sale conditions may apply on promotional clearance items and will be indicated on the packing slip.
    • You may return your item(s) by taking advantage of our flat rate fee of $7.95 plus tax, which will be deducted from your refund, or by using a shipper of your choice.
    • To request a return, please follow the step-by-step instructions found in the section below. Please note that returns sent without an approval will not be accepted.

    How to request a return for a refund

    1. Click here to request an online return.
    2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
    3. On the Returns page, select the item(s) you would like to return.
    4. Select a reason for the return.
    5. Review your information.
    6. Select the shipping method you would like to use.
    7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
    8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

    Online refund processing

    We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.
    
    Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

  • 2. Exchanges by mail

    Really love the item but want a different size/colour? Return your item(s) by mail and we will be glad to offer you FREE SHIPPING on your replacement order. Follow these step-by-step instructions found in the section below and be sure to select the exchange option.

    How to request an online exchange

    1. Click here to request an online return.
    2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
    3. On the Returns page, select the item(s) you would like to return.
    4. Select the Free Shipping on replacement order option.
    5. Review your information.
    6. Select the shipping method you would like to use.
    7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
    8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

    Online exchange processing

    Once you’ve received the one-time Free Shipping code sent to your e-mail, you can go ahead and place your replacement order. We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.
    
    Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

  • 3. In-store returns of regular price online purchases

    Prefer to exchange or receive a refund for your regular priced online purchase in store? We would love to see you. Please visit a LE CHÂTEAU store (excluding Outlet Stores) near you within 15 days of the purchase date.

    • Merchandise must be unworn, unaltered merchandise with all tags attached.
    • Some items, such as dresses, jumpsuits and men’s blazers have special return and exchange policies.
    • A printed copy of your shipping invoice (please print & present your Shipping Confirmation email).
    • Jewellery, bodysuits, intimates, face masks and makeup are final sale due to the nature of the items.
    • Final sale conditions may apply on promotional clearance items and will be indicated on the packing slip.
    • Sale, Outlet, or online exclusive merchandise cannot be returned in store. Please return your item(s) by mail.

    In-store return processing of online purchases

    Your refund will be automatically credited to the original method of payment with shipping fees deducted.
    
    Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

• BAGS/ACCESSORIES, SALE, OUTLET AND ONLINE-EXCLUSIVE MERCHANDISE PURCHASED ONLINE
  • 1. Refunds by mail

    Within 15 days of the purchase date, you can return your item(s) by mail for a full refund to the original method of payment with shipping fees deducted.

    • Merchandise must be returned unworn, unaltered and with all tags attached.
    • Some items, such as dresses, jumpsuits and men’s blazers have special return and exchange policies.
    • Jewellery, bodysuits, intimates, face masks and makeup are final sale due to the nature of the items.
    • All clearance items are final sale.
    • You may return your item(s) by taking advantage of our flat rate fee of $7.95 plus tax, which will be deducted from your refund, or by using a shipper of your choice.
    • To request a return, please follow the step-by-step instructions found in the section below. Please note that returns sent without an approval will not be accepted.

    How to request a return for a refund

    1. Click here to request an online return.
    2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
    3. On the Returns page, select the item(s) you would like to return.
    4. Select a reason for the return.
    5. Review your information.
    6. Select the shipping method you would like to use.
    7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
    8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

    Online refund processing

    We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.
    
    Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

  • 2. Exchanges by mail

    Really love the item but want a different size/colour? Return your item(s) by mail and we will be glad to offer you FREE SHIPPING on your replacement order. Follow these step-by-step instructions found in the next section and be sure to select the exchange option.

    How to request a return for a refund

    1. Click here to request an online return.
    2. Click on the "Return Items" button. Please note that you will need to provide the Order Number and Email Address used when you placed the order.
    3. On the Returns page, select the item(s) you would like to return.
    4. Select the Free Shipping on replacement order option.
    5. Review your information.
    6. Select the shipping method you would like to use.
    7. You will receive an email within 1-2 business days with information about how to ship your item(s) back.
    8. Ship your item(s) within the 15-day period by using the Easy Return Label you received, or a shipper of your choice.

    Online exchange processing

    Once you’ve received the one-time Free Shipping code sent to your e-mail, you can go ahead and place your replacement order. We will process your refund to the original method of payment within 3-5 business days following the reception of merchandise at our Returns Department. You will receive an email once the return is completed.
    
    Please note that refunds processed through a PayPal account may encounter longer delays. PayPal reserves the right to an additional 2-5 business days in order to validate the refund transaction.

IN-STORE PURCHASE – RETURN AND EXCHANGE DETAILS

Want to return your in-store purchase? No problem. Come visit us and we will do our best to take care of you. See our in-store return policy below. Bought it online? See our online policy here.



• REGULAR STORES

  REGULAR PRICE MERCHANDISE

  Within 15 days of the purchase date, you can exchange your regular priced item(s), receive a refund to the original method of payment, or receive a Store Credit* at any LE CHÂTEAU store (excluding Outlet Stores).

  • Merchandise must be returned unworn, unaltered and with all tags attached.
  • Original sales receipt must be presented.
  • Some items, such as dresses, jumpsuits and men’s blazers have special return and exchange policies.
  • Accessories can be exchanged for another item or Store Credit*.
  • All sale, promotional & discounted items, jewellery, evening handbags, bodysuits, intimates, face masks and makeup are all final sale.
  • Item(s) returned with a Gift Receipt can be exchanged, or we will issue a Store Credit*.
  • All returned items purchased using a LE CHÂTEAU Gift Card, Prepaid Credit Cards, or Mall Gift Card will be refunded as merchandise credit back onto a LE CHÂTEAU Gift Card.

  
  

  *Store Credit is valid for 6 months from date of issuance.

• OUTLET STORES

  All sales are final. No refunds or exchanges.

GIFT RECEIPTS

SPECIAL RETURN POLICIES

DRESSES, JUMPSUITS & MEN’S BLAZERS

JEWELLERY, FACE MASKS, MAKEUP, BODYSUITS AND INTIMATE APPAREL

GIFT CARDS, PROMOTIONAL, FINAL SALE AND CLEARANCE ITEMS

ONLINE-EXCLUSIVE MERCHANDISE