Customer Service

Delivery to the United States

All orders must be cleared through customs.

Shipping addresses must be valid U.S. addresses. Shipping is not available for PO boxes and APO/FPO addresses.

In most cases, orders are shipped within 3 business days from the day an order is placed, excluding holiday

• Ground orders typically arrive 3-10 business days from the shipped date
• Express orders typically arrive 2-3 business days from the shipped date
• Gift cards are delivered separately from merchandise; and additional shipping charges apply (see below)
• We will confirm your estimated delivery dates by email or
  you can check your order status here

Multiple shipments

Please note that you may not receive all your items in the same package. Your order may be delivered in multiple shipments, at no additional charge to you. Please contact customer should you require any additional information at 1.877.514.1959 or customerservice@lechateau.com.