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Customer Service

Shipping Information

IMPORTANT Temporary Shipping Information

Due to an expected delay with Canada Post, your order will be arriving via Purolator, an alternate carrier. This may result in some inadvertent delays. We are working hard to ensure that your order arrives on time, and apologize for any inconvenience this may cause.

 

In most cases, orders are shipped within 1-2 business days from the day an order is placed, excluding holidays. During this temporary time period, we will only offer ground service with an expected delivery date of 4 to 10 business days (from the ship date). Unfortunately we will not be able to deliver an order to a PO Box.

These changes will not affect the shipping fee costs indicated below.


Delivery

Shipping addresses must be valid Canadian addresses.

  • Gift cards are delivered separately from merchandise; and additional shipping charges apply (see below)
  • We will confirm your estimated delivery dates by email or
    you can check your order status here

Multiple shipments

Please note that you may not receive all your items in the same package. If your items ship separately, the shipping charges will not exceed the amount shown on your original order confirmation. Please contact customer service should you require any additional information through our website or at 1.877.514.1959.

How we determine shipping fees

Shipping and handling charges are determined by the value of your merchandise, excluding taxes and special offers. An additional $6.50 applies to each Gift Card for shipping & handling. All orders are subject to verification.

SHIPPING METHODS

The following shipping methods are available: {Carriers: CANADA POST}

Value Base Ground
$0-$100 $7.50
$100.01-$200 $10.00
$200.01-$300 $12.50
$300.01-$400 $15.00
$400.01-$500 $17.00
$500.01+ $20.00