By using the www.lechateau.com website and/or making an online purchase of products, you agree to the terms and conditions of the Policy and as it may be updated from time to time. Accordingly, you should check the date of this Policy (which appears at the top of this page) and review any changes since the last version.
What is Personal Information?
Personal Information is virtually any information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, email and postal addresses, telephone numbers and financial information.
How is Personal Information collected?
Personal Information is collected online by us when users voluntarily register with us to purchase items, receive electronic newsletters, emails, use communication services, answer surveys and enter contests or other promotional opportunities and when users make a purchase.
www.lechateau.com is designed for use by adults. Le Château does not knowingly collect any personal information from children under the age of 13. Those under age 13 should not use Le Château’s website or provide Le Château with any personal information.
1. PURPOSE OF COLLECTION
We use Personal Information in an effort to improve your shopping experience, to communicate with you about our products, promotions or contests, if any, to protect you and us from error and fraud, to process your requests or orders and to keep track of transactions and to comply with legal and governmental requirements. We may also use this information to make offers to you, to help us target specific products to you, and to help us develop and improve our Site and tailor it to your interests.
We will collect, use or disclose your Personal Information only with your knowledge and consent, except where required or permitted by law.
You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. Le Château will inform you of the implications of doing so. To amend your consent, refer to the Contact Us section.
3. LIMITING USE, DISCLOSURE, AND RETENTION
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required or permitted by law. It will be retained only as long as necessary for these purposes or as required by law.
We will keep your Personal Information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may request access to your Personal Information we have on record in order to review and amend the information, as appropriate. In circumstances where your Personal Information has been provided by a third party, we will refer you to that party (e.g., credit bureaus).
5. SAFEGUARDS AND ACCOUNTABILITY
Le Château will protect Personal Information by security safeguards appropriate to the sensitivity of the information, including through the use of the following measures: (i) physical security measures, such as restricted access facilities and appropriate disposal of Personal Information; and (ii) electronic security measures, such as password protection, for accessing computerized Personal Information.
Le Château is responsible for Personal Information under its control, including any Personal Information that is transferred to third parties for processing, storage or other purposes.
When we use trusted third parties to act on our behalf by performing such functions as fulfilling orders, delivering packages, processing credit card payments or providing customer service, contractual or other appropriate means are used to ensure compliance by such third parties with this Policy and all applicable privacy laws.
6. OPENNESS AND INDIVIDUAL ACCESS
Upon request, Le Château will inform you of the existence, use and disclosure of Personal Information relating to you, and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
7. CONTACTING US
For anything to do with this Policy, including questions, comments, withdrawing consent or to challenge our compliance with this Policy, please submit your inquiry using the Contact Us area of our web site.
Le Château will inform individuals who make inquiries or lodge complaints about its inquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices.
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