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Customer Service

RETURNS - PURCHASES MADE ONLINE

HOLIDAY RETURN POLICY

We will gladly accept returns of merchandise, purchased between November 1st and December 24th inclusively, in its original condition for a full refund until January 7th, 2017. All purchases made after December 24th, 2016 are subject to the Standard Return Policy.

Merchandise must be returned by mail, with all tags affixed and in its original packaging. We will apply a credit to your original form of payment – less shipping and handling charges. The credit will appear on your credit card statement 3 to 10 business days following the reception of merchandise at our warehouse.

Please note all purchases of Sale and Outlet items, as well as Gift Cards, jewellery and intimate apparel are final. Shipping and handling fees are non-refundable.


Standard Return Policy

For purchases made online at LECHATEAU.COM, we will gladly accept returns of merchandise in its original condition for a full refund within 15 days of receipt.

How to return your online purchase

Currently, online purchases can only be returned by mail, and cannot be returned to a LE CHÂTEAU retail location. In the case you wish to exchange your purchase, we suggest you first return the items by mail, and then place a new order.

To return an item(s), follow these simple instructions:

  1. Contact Customer Service by email or telephone at 1-877-514-1959 to get a return approval number.
  2. NOTE: Returns without an approval number will not be accepted.

  3. Pack the item securely in the original package.
  4. Enclose a copy of the documentation that accompanied your order with your return approval number and reason indicated.
  5. All products must be returned in original condition, and with all paperwork and accessories to ensure full credit.
  6. All return shipping charges must be prepaid. We will not accept C.O.D. deliveries. Packages should be shipped through a traceable method. Shipping insurance is recommended.