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  1. Women
  2. Men
  3. Shoes
  4. Accessories
  5. Dress Shop
  6. Suit Shop
  7. STYLE+TREND
  8. AFTER THE BALL
  9. LAUREN'S CLOSET
  10. SALE
  11. THE OUTLET STORE

Customer Service

LECHÂTEAU FASHION


Company History

Founded in 1959, LECHÂTEAU's humble beginnings started at a single store on
the hip Ste. Catherine Street in Montreal. Discover more than 50 years of fashion history in the making. For more information on the History of LECHÂTEAU,
click here.

LECHÂTEAU STORES AND LOCATIONS

From runway to real-way, our stores house all the up-to-the-minute trends, as well as classic staples, that any fashion forward man or women could desire. Come visit any of our over 230 locations for a fresh look in line with the season's hottest fashions. Our style specialist can help you create the perfect look you desire for a specific event, or assist you in building a fashionable, functional wardrobe complete with casual clothes, officewear and even special occasion looks. For a complete list of all our retail locations, click here.

PRODUCT RANGE

LECHÂTEAU's Online Store offers an extensive range of products offered in our LECHÂTEAU Stores. Our online offering includes total apparel, footwear and accessories collection for women and an apparel and accessory collection for men. As we are committed to ensuring that we fulfill your complete lifestyle wardrobe needs, we would appreciate you letting us know what other products you'd like to see on lechateau.com in the future, click here to let us know.

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ONLINE ORDERS


SIZING/FIT INFORMATION

Click here for more details on our Size Charts by product category. Grab a measuring tape and follow our detailed measuring instructions to ensure that you get the best fit possible. Please remember, however, that styles change with each season and you should look closely at each product description for specific indicators as to how each garment will fit.

CHECKOUT & ORDER PROCESSING

You'll receive two emails after you place your order and provide us with a valid email address:

The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.

The second email confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Order Status" link provided in the email, or on the bottom of the page on www.lechateau.com.

PAYMENT OPTIONS / BILLING

We accept Visa, MasterCard, American Express. For more information, click here.

Generally, credit cards are not charged until we ship the item(s) to you. However, we may pre-authorize your order amount with your credit card issuer at the time you place the order, which may have an effect on your account balance.

TAXES

Sales tax is applied to all purchases made at our retail locations and at lechateau.com. Taxes are charged based on provincial and federal tax laws. For more information on taxes, click here.

SHIPPING OPTIONS

Once you have completed your shopping spree and filled your bag with fun fashions, it's up to you to decide how quickly you would like to receive your order. Ground and Express Shipping are both available. For more information, click here.

ORDER STATUS / TRACK YOUR ORDER

Follow your order as it makes its way from our warehouse to you (or to a recipient of your choice)! You can always check the status of your order by clicking the "Order Status" link under "Customer Service," or simply click here. Please have your Order Number on hand.

CHANGES TO YOUR ORDER

Once an order has been made, you can expect that we are immediately working to get it to you as quickly as possible.

You can make changes or cancel your order at any time before your order has been processed. To make changes to your order, please contact us immediately, by calling 1-514-917-1959. Once your order has entered processing, we regret that we are unable to change the details of it.

Should you find that you need to cancel or make changes to your order, once processing has begun, please refer to our Returns section.

OUT OF STOCK MERCHANDISE

Because of high demand, it may occur that an item goes out of stock. In this case, we will assist you in canceling the order and help you to find a similar item.

PRODUCT CARE

Different materials and fabric require alternate care. To preserve the look and lifetime of your garment it is important to adhere to associated care instructions. For more information on garment care, click here.

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MY ACCOUNT / MAILING LIST


BENEFITS OF REGISTRATION

  • Speed through checkout when you shop at lechateau.com
  • Check the status of your current orders and keep track of past purchases
  • Get exclusive emails about the hottest trends, and be the first to know when new collections are arriving online and in store
  • Save your shipping and billing information so, you won't ever need to re-enter your information

To register now, click here.

NEW VISITOR REGISTRATION

If this is your first visit to Le Château.com, take full advantage of saved Wish Lists, Customized product recommendations and a quick checkout. To register for free, click here.

ADDRESS BOOK

Creating an address book makes it easier and faster to checkout online, process billing or organize any of your different shipping addresses (or gift recipient addresses). To access your Address Book, be sure you are Signed In and click here.

CHANGING YOUR USERNAME

In order to change your Sign In name (which is you email address), simply visit "Profile" under the "My Account" section, change your email and Save your changes. To modify your information now, click here. You must be Signed In.

FORGOTTEN PASSWORD

If you have forgotten your password, click here and enter your email address.

UPDATING YOUR ACCOUNT PROFILE

If you need to change any information related to your account, simply visit "Profile" under the "My Account" section, make your changes and click Save. To modify your information now, click here. You must be Signed In.

UNSUBSCRIBING

If you no longer wish to receive email newsletters or promotional information, you can unsubscribe by clicking "unsubscribe" at the bottom of any email. Please note, unsubscribing will have no effect on automated order status and shipping confirmation emails, which are required with all orders.

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GIFTS & GIFT CARDS


GIFT CARDS

Can't decide what to buy? Let them choose for themselves! Give the gift of style!

Gift Cards are available for purchase at all our retail stores. Le Château also has alliance partners who sell Le Château Gift Cards at thousands of locations across Canada.

To find your nearest Le Château store, click here.

VERIFY THE BALANCE OF YOUR GIFT CARD

Gift Cards can be used multiple times until the balance reaches zero. To verify the balance of your Le Château Gift Card, visit any of our retail locations or click here and view your current balance instantly. Have your Gift Card on hand.

We are currently upgrading the features on the Gift Card Balance Inquiry page.

If you would like to verify the balance of your Gift Card, please call Customer Service at 1-888-577-7419 and have your Gift Card handy.

We apologize for any inconvenience this may cause.

LOST OR STOLEN GIFT CARDS

We are not responsible for lost or stolen Gift Cards. Gift cards must be treated as cash. For more information, please see the Terms & Conditions. For further assistance, please click here to contact Customer Service.

GIFT CARD TERMS & CONDITIONS

Terms & Conditions are printed on the back of every card. To see the full Terms & Conditions, click here.

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RETURNS AND EXCHANGES


ONLINE RETURN POLICY

If you are not satisfied with an item purchased online, simply return it in its original condition with all tags affixed and in original packaging, within 15 days of receipt. We will apply a credit to your original form of payment – less shipping, and handling charges. All sales of Gift Cards, jewelry, intimate apparel and sale items are final.

Items purchased online cannot be exchanged at any of our Le Château retail stores. Items must first be returned by mail and a new order placed.

If a credit card was used in combination with a Gift Card, the original amount will be credited on a new Gift Card and the balance will be refunded onto your credit card.
Please note that our Gift Cards cannot be re-loaded. 

Items purchased online cannot be exchanged at any of our Le Château retail stores. Items must first be returned by mail and a new order placed.

RETAIL LOCATION EXCHANGE POLICY

If you are not satisfied with an item purchased in one of our stores (excluding Liquidation stores), we will be pleased to offer you an exchange or credit note within 15 days of purchasein any Regular stores. Merchandise must be in original condition, with all original tags and packaging and be accompanied by the sales receipt. All sales of Intimate apparel and/or jewelry are final due to their intimate nature. Our Outlet Stores do not accept or offer exchanges.

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CORPORATE INFORMATION


INVESTOR RELATIONS

Le Château is a leading Canadian specialty retailer offering contemporary fashion apparel, accessories and footwear to style-conscious women and men. Our brand's success is built on quick identification of and response to fashion trends through our design, product development and vertically integrated operations. Le Château is a publicly traded company. For more information about our Company, click here.

MEDIA INQUIRIES

For Fashion Press Information or Sample Requests contact:
Promotions Department
514.738.7000 or click here

For Financial Press information contact:
Maison Brison
514.731.0000 or click here

EMPLOYMENT OPPORTUNITIES

Le Château is currently recruiting for exciting, high-profile, growth-oriented opportunities, both within our retail stores and home office headquarters, that would enable your talent to work for one of the hottest retail companies in North America. For all career information and job opportunities click here.

EQUAL OPPORTUNITIES

Le Château is an equal opportunity employer. It is our practice to make all employment decisions without regard to race, color, age, sex, sexual preference, religion, marital status, national origin, national ancestry, or physical or mental disabilities. All of our associates are responsible for ensuring that discrimination, harassment, or any other impermissible factor not related to job requirements does not occur in any of our stores or offices.

FRANCHISE OPPORTUNITIES

For Franchise Information or any International Inquiries, click here.

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PRIVACY, TERMS & CONDITIONS AND SECURITY


PRIVACY

At Le Château, we value the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That's why we will diligently protect the information you share with us.

Please be assured that any personal information you submit to lechateau.com is safe and secure. To see Le Château's complete Privacy Policy, please click here.

TERMS & CONDITIONS

1-Website use Agreement
Welcome to www.lechateau.com (the "Site"). Please read this agreement carefully, as it governs your use of the Site and constitutes your agreement to these terms. If you do not agree to these terms, you should not access nor use the Site. Le Château, reserves the right to make changes to the Site and to these Terms of Use from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting the Site, you agree to accept any such changes.

Each time you use the Site you signify your acceptance and agreement to be bound by the terms at they then read.

These terms are in addition to any other agreements you may have with Le Chateau including the Privacy Policy, Return Policy, and Shipping Information.

You may use the Site only if you are of the age of majority in your jurisdiction of residence and can form a legally binding agreement under applicable law.

2-Your Account
When using the Site, you will receive a password and account designation upon completing the Site registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Le Château of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. You also agree to accept sole responsibility for any and all activity that occurs under your Account. Le Château is not under any obligation to verify the actual identity of any person accessing the Site.

3-Placing an Order

Prices displayed on the Site are quoted in US Dollars. Although Le Château will attempt to provide accurate pricing for all items on the Site, we reserve the right to correct any errors in pricing or product information at any time, even after an order is placed. In the eventuality that you place an order for an item incorrectly priced, Le Château may cancel such order and reverse the charges applicable to your payment.

LECHÂTEAU accepts:
1. Visa
2. MasterCard
3. American Express
4. Discover

We do not accept credit cards issued outside Canada and the United States.

Your name, billing address and telephone number must exactly match those on your credit card statement. This information is used as a part of the validation process of your credit card. Le Château does not retain your credit card number following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase for a credit.

We do not collect funds from your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping.

If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

4-Sales Taxes
Purchases on the Site are subject to applicable taxes, just like in our stores. You may also be charged taxes on the shipping fees.

If you return an item for a refund, you will also receive a refund for the taxes paid on each returned item. You will not receive a refund for the taxes paid for shipping fees. Shipping fees are non-refundable, unless you are returning something as a result of a shipping error.

5-Credit Card Security
LECHÂTEAU is very proud to offer our customers a fully secure shopping environment. Le Château is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. The security of the information regarding your order is very important to us. Your credit card information will not be retained once you make a purchase.

We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than LECHÂTEAU.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
• The "http" in the web address will be replaced by "https"
• Depending on the browser, you will see a padlock in the lower/upper right section of the browser window. Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Le Château website.

If you cannot access the secure server for any reason, you can place your order by calling 1-877-917-1959.

While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.

6-Shipping
Le Château shall only ship items to the USA. If you wish to ship to Canada, please visit our Canadian site.

For shipping rates and conditions, please see our Shipping Information section.

7-Accuracy & Modifications
Le Château prides itself in providing exclusive, quality fashion products. Availability of products on this Site may vary. Some featured items may be available only in limited quantities or only while supplies last. Once an item is out of stock, we will attempt to remove the item promptly from display on the Site. Display of an item is not a guarantee that the item is currently in stock or that it will be available on our Site when you visit again. For any availability issues, please contact Customer Service. We will make every effort to fulfill your requests whenever possible.

Le Château will make every reasonable effort to display its products as accurately as possible. Unfortunately, various factors, including the display and color capabilities of your computer monitor, may significantly affect what you actually see on your screen. Le Château is not responsible for the display of any color, texture or detail of its products on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item purchased on this Site, you can return it according to our Return Policy.

8-Intellectual Property
The Site as well as all content included on it, such as trademarks, text, pictures, designs, graphics, logos, product names, audio clips, digital downloads, data compilations, and software, is the property of Le Château, its affiliates or is licensed to Le Château and is protected by Canadian and international copyright laws. The compilation of all content on this website is the exclusive property of Le Château and is protected by Canadian and international copyright laws. Your use of the Site does not transfer to you any ownership or other rights in the Site or its content.

The Site is available to you for your lawful use. You may copy and print hard copies of pages from this website for your personal use only for shopping on this website or for placing an order. Aside from the foregoing, you may not reproduce, publish, broadcast, post, modify, transmit, display, distribute, download or otherwise use any content except as provided herein without the express written permission of Le Château. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of Le Château Inc. is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes.

When you provide feedback, data, questions, comments or suggestions to Le Château, you waive any and all rights attached to such feedback, data, questions, comments or suggestions, including their moral rights therein. Le Château shall be free to reproduce, use, disclose and distribute such feedback, data, questions, comments or suggestions to third parties (excepting personal information allowing to identify such users), without limitation. Additionally, Le Château shall be free to use any ideas, concepts, know-how or techniques contained in such feedback, data, questions, comments or suggestions for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and/or services incorporating such feedback, data, questions, comments or suggestions.

9-Third-Party Website
Parties other than Le Château and its affiliates ("third party suppliers") may provide products or services on this Site. Le Château may also provide links to the sites of third party suppliers. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any third party supplier or the content of their Websites. Le Château does not assume any responsibility or liability for the actions, products or services of any such third party supplier. You legal rights in respect of any third party supplier are governed by applicable laws and by any contracts, agreements or understandings which you enter into with the third party supplier.

10-Disclaimer & Limitation of Liability
YOUR ACCESS TO AND USE OF THE SITE IS AT YOUR OWN RISK. THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. LE CHATEAU SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE CONTENT OF THE SITE WILL BE ACCURATE, UNINTERRUPTED OR OTHERWISE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER UPON WHICH IT RESIDES ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL COMPONENTS. YOUR USE OF THE SITE IS AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL LE CHATEAU, ITS AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED TO THE USE OF THE SITE, THE MATERIALS ON THE SITE, A DELAY OR INABILITY TO USE THE SITE OR OTHERWISE ARISING IN CONNECTION WITH THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.

While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Site. Please keep this in mind when providing information through the Site. We cannot be responsible for Internet fraud or theft.

11-Applicable Laws - Dispute Resolution
You agree that all matters relating to access to, or use of, the Website, or any other hyperlinked website, shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without giving effect to any principles of conflict of law. You agree that any claim brought against Le Château will be brought exclusively in a court of competent jurisdiction in Province of Quebec. You do so voluntarily and are responsible for complying with all local laws.

If you choose to access the Site from any location other than the USA, you do so on your own initiative and you are solely responsible for complying with any applicable local laws. If any part of this agreement is invalid or unenforceable for any reason whatsoever under applicable law, the invalid or unenforceable provision shall be deemed severable from this agreement and shall not affect the validity or enforceability of any remaining provisions.

SECURITY

The safety of your credit card information is important to us, and Le Château has taken measures to help protect the security of your online order information.

Le Château uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than Le Château. Our site also displays the VeriSign Secure Site Seal, which indicates that the site has been authenticated by VeriSign and that confidential transactions with the site are secured by SSL encryption. While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.

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TECHNICAL HELP


BROWSER SUGGESTIONS

Compatible Browsers
We recommend using the latest version of Firefox, Internet Explorer, Safari, or Chrome.

Browser Requirements
To make a purchase from lechateau.com, you must use a browser that is SSL-compliant and has a secure mode. When your browser is in secure mode, you will notice an unbroken key or closed lock at the bottom of your browser application. Also, your browser preferences must be set to accept cookies, and you must have JavaScript enabled.

ENABLING JAVASCRIPT

Windows Users
Firefox
1. From the "Tools" menu at the top of the browser, select "Options".
2. Click the "Content" tab.
3. Check the box next to Enable JavaScript.
4. Click OK.
5. Refresh the current page for the changes to take effect.
Internet Explorer
1. From the "Tools" menu at the top of the browser, select "Internet Options".
2. Click the "Security" tab.
3. Click the "Custom Level" button.
4. Scroll to the set of options under the "Scripting" heading.
5. Set each option to "enable."
6. A box will appear; click the "Yes" button.
7. Click the "OK" button on the "Internet Options" window that is still open.
8. Refresh the current page for the changes to take effect.

Mac Users
Firefox
1. From the "Firefox" menu at the top of the browser, select "Preferences".
2. Click the "Content" tab.
3. Check the box next to Enable JavaScript.
4. Click OK.
5. Refresh the current page for the changes to take effect.
Safari
1. From the "Safari" menu at the top of the browser, select "Preferences".
2. Click "Security".
3. Check the box next to Enable JavaScript.
4. Close the window.
5. Refresh the current page for the changes to take effect.
Note: Your browser stores many of its settings. The best way to ensure changes take effect is to close browser completely and then restart it.

COOKIES

If you are having trouble browsing the site, it is possible that you did not accept or are blocking the return of cookies issued by lechateau.com. A cookie is a small piece of information that is stored by your browser on your computer's hard drive or in its memory. Our site uses cookies to speed navigation. We use session cookies to maintain your session from page to page.

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